FAQs
Can I buy direct from you?
Sorry, you cannot buy direct from us. We distribute our products to retailers countrywide, many of whom are trained in our products. You will find their details on our Stockist Page.
Can I order online?
Many of the retailers on the stockist list will sell online. Web site addresses are listed where available.
Where is my nearest stockist?
Please refer to our Stockist Page where retailers are listed in regions to make the process easier.
Where can I see a specific tent erected?
Many of the retailers on the stockist list will have some of the SunnCamp range on display. We would advise calling before visiting to avoid disappointment.
I have an old tent can I still get parts for it?
We have spares for most current models and will have spares for most recent discontinued models. Email our After sales department graham@sunnflair.com with the model, size, year and part required and we will do our best. You could always try your nearest stockist who may also be able to help.
Alternatively you can contact our After sales department on 01245 326624. As we are in a very busy period at the moment we are currently quoting up to 14 days for delivery on all spare parts.
How easy is it to put a tent up?
Every SunnCamp Tent comes with a complete set of instructions to assist in erection. Instructions should be read carefully before attempting to erect your tent. If you are unclear on any points in the instructions, please contact the dealer from whom you made your purchase. When the instructions are followed correctly and there are adequate people available (depending on the size of the tent) there should not be any issues.
Do all your products come with a guarantee?
All SunnCamp and SunnGas products come with a 12 month manufacturers' guarantee. If you think your product is faulty you should first contact the retailer where it was purchased. The retailer will consult with us, if necessary, to resolve the problem as quickly as possible.